William S Gax
map-marker Delray Beach, Florida

Service Department is the worst

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My recent experience was a nightmare. It began on 6/13 and didn't conclude until 7/12.

I will say I know my car is old, but the customer service experience was a disaster due in part to Felipe. He was nothing short of disgusting everytime I went in to the office. Profanity, sexually lewd comments about other customers AND my car. I said it was making a grinding noise which prompted him to enter his "locker room" space with Andrew and say they'd love to have something grinding on them.

By Thursday, the 16th the lies began.

Told me my diagnostic would be run, it wasn't. I called back the 20th to figure out what was going on. Said the diagnostic was run on Saturday and didn't think to call. The run around continued from there.

No action until I had to get his manager involved. I was officially out of a car until 7/1, when Sam (manager) secured a loaner for me. As I said, no resolution until today which ended up with my car being basically a total loss.

The one star in giving is because the management team had to clean up behind Felipe. If you see him or Andrew walk out.

Go anywhere else...even with the possibility that Felipe will let you leave without paying.

He gave a customer her keys before she cashed out. He's the pits.

View full review
Loss:
$1500

Preferred solution: Apology

User's recommendation: Avoid Felipe. Get service dates in writing

Daniel G Jcf

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Verified Reviewer
| map-marker Delray Beach, Florida

Kept our car for 3 months without fixing, extorted us for $1k to get car back

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We brought our car in for Service on August 3rd, for the Lane Departure warning system being on, as well as the oil light and a number of other lights.

We left our car with a service advisor named Frank.

We never could reach Frank again for updates and he pretty much dissapeared.

After going a couple weeks without being able to reach someone, we spoke to Daniel Rosen, another advisor. He explained that Frank got Covid and thats why we never heard back from him.

It's dissapointing that no one would think to cover for a sick advisor missing 2 weeks of work. Daniel Rosen was also extremely rude on the call, had a bad attitude, and told us that he was not allowed to provide us with any information on the vehicle. This seemed hard to believe considering it's our vehicle....

At this point we felt we had to try to deal with the service manager named Richard Thomas. We called him and emailed him repeatedly with no response from him either.

Eventually, when i called him non stop for 45 minutes one morning, he finally spoke to me and gave me an update. The part that was needed was on backorder. This part kept getting delayed over and over again, but eventually came in and they replaced the part.

This part only solved one of the many lights we originally reported on 8/3/21, so then they needed to order a new part, a camera for the windshield. Richard tried to tell me that could have no way of knowing until this point in time (having our car for months already) that they needed this part, but on August 3rd we did report the lane departure warning light, so they should have known from the start.

At this point they have now had our car for 3 months and still not been able to fix it.

Once November came, I told Richard I needed the car back because we cant afford to uber around anymore, AND pay car insurance on a car that is sitting in his lot for a quarter of a year already, with no end in sight.

I have text messages from him where he states that there is no end in sight and no way of knowing when he can ever actually fix my car. I asked if i could pick up the car, and then bring it back when the camera comes, to atleast save on ubers in the mean time-because he stated the car was safe to drive.

One last thing we tried prior to this was orering a camera off ebay, but it ended up being the wrong camera, even though the right camera was listed on the website. Even though it was the wrong camera, it awas dissapointing to see that in two seconds of research i could find the part, when my service manager was letting our car sit there without doing everything he really could to fix our car. So once that happened, we decided to just pick up the car and pay for the repair that they did not actually complete.

All along, we had been working with a corporate hyundai case manager, and had a case number with them.

It should be known that they were never able to assist us through the process, and kept saying because the dealership is independant, they cant control how they act, didnt care how rude Daniel Rosen was, didn't care that no one returned our phone calls, and didn't care that our car was at the dealership for a 1/4 of a year.

On November 11th the case manager called to let me know she is closing the case, and that Richard Thomas told her that he will refuse to ever work on the car again. This is after he told me we could pick up the car and bring it back when the camera finally comes in.

By the way this is all over a car with less than 40k miles that has never been in an accident.

I would never buy a Hyundai again for the rest of my life, and strongly advise against it for anyone in the Delray Beach area. This dealership's service department is a mess, is unable to fix cars, and is rude. And to make it worse, you will find no additional help from Hyundai Corporate, and they will act like they are just not involved.

If they respond to this complaint, saying some cliche things about caring about the customer, wishing they could do better, wanting to make it right, etc.

just know it is only for show. At no point in the 3+ months that they had our car was there quality communication, compassion, or effort from them. Daniel Rosen was as rude as anyone could ever be, and Richard Thomas did not make a strong effort to find the part for us, and thought it was normal for our car to set there for eternity. He also tried to say until the first part, the engine harness was in, he could never have known about the camera issue because engine light error codes only show once at a time and you have to clear the first one to see the next one.

Well, the lights were all on the dash from the begining and e pointed that out, and i have that in writing as well. This was the single worst experience I have ever had with any business in any industry.

And now to learn that they will refuse to install the camera if/when it finally comes in, is totally insane.

View full review
Loss:
$1000
Cons:
  • Worst experience of my life

Preferred solution: Let the company propose a solution

User's recommendation: stay far away from this dealership!

Linda M Reb
map-marker Delray Beach, Florida

Paint and more

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Updated by user Oct 13, 2018

Customer service everyone for attitude. I even was stupid enough to refer someone there after what they did to me the first time.

Original review Oct 13, 2018
When I first purchased my Hyundai Tuscon I was so happy. Later to come to find out, that I was double-charged for my tags and my C when I went to DMV. Then they offered me a warranty which I paid 2000 and change. They assured me that that would cover anything on the car and I needed to bring it to their location. I later received mail regarding the factory warranty. I then called back spoke with my sales rep. Not to worry about that because I have the extended warranty. Now on the fin on the top of the car the paint is chipping. I take it over to Acura Hyundai or nobody's even looking at my vehicle it's just sitting there well people are just talkin in Paris I then later asked to please address the issue it was well over an hour and I had an appointment. I was then told that they do not cover that. I then went and looked at all the complaints of how poor the paint is of the quality that they use. So basically if you lease a car you're better off because I was told by a Salesman that they do more leasing than customers buying. Really. I do not think this is fair at all. But now I will take matters a little bit further. And I have all the Chargers on a piece of paper that I kept from the beginning
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Reason of review:
Damaged or defective
Anonymous
map-marker Delray Beach, Florida

Excellent service

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My wife and I did purchase a 2017 Tucson SE plus on Sunday, this is the third car we have bought from Delray Hyundai. I would like to thank Roberto, our internet sales rep and wanted to let you know we were very pleased with our experience at your dealership. Roberto was excellent, moved the sale along quickly and efficiently and was very knowledgeable about the Tucson and the different packages available. We will be sure to refer him often. I would have to say he provided us with the best car buying experiences we have ever had. My wife and I did purchase a 2017 Tucson SE plus on Sunday, this is the third car we have bought from Delray Hyundai. I would like to thank Roberto, our internet sales rep and wanted to let you know we were very pleased with our experience at your dealership. Roberto was excellent, moved the sale along quickly and efficiently and was very knowledgeable about the Tucson and the different packages available. We will be sure to refer him often. I would have to say he provided us with the best car buying experiences we have ever had.
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Reason of review:
Good customer service
Anonymous
map-marker Palm City, Florida

Delray Hyundai - Car Repair Review from Palm City, Florida

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Delray Hyundai - Car Repair Review from Palm City, Florida
Terrible service at Delray Hyundai. They have not fixed an on going problem for almost a year. My car has been in there for over a month of total time and always comes back the same. They just don't give a ***. I've given them every chance possible to try to fix the issue and now they won't even return my calls.
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Cons:
  • Worst in my life
Reason of review:
Order processing issue
Evelina Rfb
map-marker Delray Beach, Florida

Not a compliant, a compliment

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We were so impressed with Delray Hyundai. Fred Perlmutter is friendly, well informed and his professional personality, we leased a new Hyundai from this dealership. When we stopped in the dealer ship we had no intention of buying here - we just wanted to see car models and colors. We intended to go the the much larger Rick Case Hyundai dealer in Fort Lauderdale as we have always bought are cars at Rick Case. After test driving a few models here, Fred Perlmutter made the difference for us. We were so pleased with him that we bought at Delray Hyundai instead.
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Reason of review:
Good customer service
Anonymous
map-marker Golf, Florida

Delray Hyundai - Used Car Review from Golf, Florida

Went in there to sign deal made with salesman and his "boss" for a used car only to discover the "deal" was not made in good faith. They attempted to mark the price up another $799 for the dealers fee and $199 for registration,etc. These fees were in tiny print on the contract, by the way. I agreed to pay the registration fee but not the dealers fee as it was an obvious profit add on. They then offered to cut the fee in half like they were doing me a big favor. This despite the fact the agreed upon price was more than profitable for them. No deal. They are a dishonest, deceitful dealership that should be avoided. Check out their BBB rating, F!
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Reason of review:
Pricing issue
paul s Nqd
map-marker Miami, Florida

What is a dealer fee?

friends of mine are being asked to pay $995.00 dealer fee on the purchase of a new or used car.Believe it or not it was $795.00 just 2 months ago.Being in the business for almost 40 years all that money is a clear profit.Look twice before u pay any of theses,its highway robbery.If DELRAY ACURA AND HYUNDAI want to continue taking from the public at least sent part of the money to WOUNDED VETRANS OF AME ICA. Dont be greaty show some love for your country. THATS WHY RICH GET RICHER POOR GET POORER
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Anonymous
map-marker Sunland-Tujunga, California

PISSED I DIDN'T GO HERE FIRST

I am really pissed off! Not at the dealer, at myself wasting my time by not coming here first. If you want to waste time and gas, go to the other area Hyundai dealers. The guys at Delray were professional, sincerely friendly and fast about getting you in to the right car. In addition, I got a great price on my new 2013 Sonata. Once I sat down with Roberto the salesman and then David (business manager) they had me in the exact car I wanted in 24 hours. I have never had such an easy transaction. Check Costco and all the others first if you have nothing but time to waste, but Delray Hyundai hits a home run the first time at bat. Check them out...you will not be disappointed!!
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Loss:
$1

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